1. Introduction
This Privacy Policy explains how ANR Inns Private Limited, the owner and operator of the Five Elements Hotels brand, collects, uses, stores, shares and protects personal information collected through the website, reservation channels and guest interactions.
2. Company Information
Legal Name: ANR Inns Private Limited
Brand: Five Elements Hotels
GSTIN: 07AAMCA5962E2ZI
Registered Office:
2nd Floor, Plot No. 31, Bunglow Road, Kamla Nagar, North Delhi, Delhi – 110007
Corporate Office:
Plot No. 17/1, Mehrauli-Gurgaon Rd, Block C, Old DLF Colony, Sector 14, Gurugram, Haryana – 122007
Email: gm.corp@fiveelementshotels.com
Phone: +91 95 9900 4377
3. Scope
This policy applies to all visitors, guests, booking enquiries, corporate customers and users of our website and services.
4. Information We Collect
We may collect name, address, email, phone number, booking details, payment references, identification details required by law, communication history, device information, IP address, browser information, cookies and preferences.
5. How We Collect Information
Information is collected when you make reservations, submit enquiries, subscribe to newsletters, communicate with us, participate in promotions or browse our website.
6. Purpose of Processing
We process personal information to manage reservations, provide hotel services, communicate with guests, verify identity where required, comply with legal obligations, improve our services and prevent fraud.
7. Cookies
Our website uses cookies and similar technologies for functionality, analytics, performance, security and user experience. Users may manage cookie preferences through browser settings.
8. Sharing of Information
We may share information with payment gateways, booking partners, technology service providers, government authorities where legally required, auditors and professional advisors. We do not sell personal information.
9. Data Security
We maintain administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure, alteration or destruction.
10. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements.
11. Guest Rights
Subject to applicable law, guests may request access, correction or deletion of personal information, withdraw consent where applicable or raise privacy concerns.
12. Children's Privacy
Our services are not directed at children. Parents or guardians should supervise bookings made on behalf of minors.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
14. Legal Compliance
We process information in accordance with applicable Indian laws, including the Information Technology Act, 2000, and other applicable data protection requirements.
15. Changes to this Policy
We may revise this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date.
16. Contact Us
Privacy Officer
ANR Inns Private Limited
Registered Office:
2nd Floor, Plot No. 31, Bunglow Road, Kamla Nagar, North Delhi, Delhi – 110007
Email: privacy@fiveelementshotels.com
Corporate Email: gm.corp@fiveelementshotels.com
Phone: +91 95 9900 4377
17. Meta Business Verification Statement
For transparency, the website www.fiveelementshotels.com is owned and operated by ANR Inns Private Limited. Five Elements Hotels is the trading brand under which hospitality services are offered. The legal business information published on this website is intended to remain consistent with government registrations and business verification requirements.