This Privacy Policy states the collection, use and protection of the Personal Information collected on this website. These terms and conditions refer to Five Elements Hotels and its subsidiaries. This policy is not applicable to our corporate partners or other business affiliates. We request you to independently view their privacy policies. Also, Five Elements Hotels is not responsible for or does not commit to the privacy policy stated by Corporate Partners.
1. Applicability
This policy is applicable to anyone who,
i. visits the website
ii. makes a purchase on our website
iii. Applicable to both users & members
A member is defined as a user who has an account at www.fiveelementshotels.com. This account will have a unique User ID as well as a password accessible only by the specified user.
2. Personal Information
This information includes name, address, mailing address, telephone number, e–mail address, credit card number, debit card number including the three-digit code that appears on the back of your credit card, debit card, cardholder name, expiration date, information about the travel, bookings, co-passengers, transaction history with Five Elements Hotels and any other information that is shared by users of the website.
3. Collection & Handling of Personal Information
We respect your privacy and take it very seriously. We do not sell or rent your contact information to any other entities. The purpose of collecting this information is to serve you better and ensure we, at Five Elements Hotels, provide you with all the services that we commit to. In order to make a purchase on our website, we would require personal Information like your name, credit card number and expiration date, credit card billing address, telephone number, e–mail address and number of people, destination, for the sake of room booking. The objective of collecting this information is to complete the requirements of the transactions. If you are making a reservation on behalf of another individual, you confirm that these travellers have agreed in advance and you are responsible for the information shared with you on the behalf of them. We also use the information provided by you to customise the website to meet your specific needs.
4. Tenure for Retention of Personal Information
Five Elements Hotels retains this information for however long we feel necessary to fulfil the objective defined by our policy documents.
5. Registered Member
To become a registered member on the website, you will be expected to share your email address, log-in name, password and a password hint to help retrieve your password. This information is used by us to enable you to make your bookings more efficiently, to offer your customised promotions and to help us meet your specific requirements from Five Elements Hotels.
6. Cookies
Cookies refer to information stored by the browser in the computer’s hardware. Cookies are not viruses. Cookies are only text files and hence cannot be dangerous to a computer. It cannot be used to plant viruses or use your personal information. The information shared by you is NOT gathered on a cookie and shared with third parties. The objective of these cookies on our website is to customise your experience to suit your needs. Cookies are automatically accepted by web browsers; although, there exists an option to control the acceptance of cookies by your websites. www.fiveelementshotels.com supports your decision to block cookies to stop unwanted internet activities. It is possible to permit cookies from websites you trust. We request you to trust in us, as blocking cookies can deter you from using features on our website to enable bookings, view past history or make any other purchases. We assure you that our website is completely safe.
7. Logging-in Session Data
Session data refers to standard information about your connection to the internet. This information is not linked to any personal data. Session data is data such as IP Address, operating system, and type of software used. An IP Address can be used to determine a person’s geographical location at the point he/she is connected. We collect session data to understand users' surfing time, the number of page visitors and the likelihood of clicking through certain features on our website.
8. Links to Websites of Third Parties
Five Elements Hotels may allow third-party advertisers from time to time. Links to these websites may be available from www.fiveelementshotels.com. Five Elements Hotels is not responsible for the collection and use of data by these respective websites. Five Elements Hotels has no control over the websites of these third parties, nor does it have access to the technology/cookies utilised by them. Usage of these third-party sites will be governed by their privacy policy. We urge all users to view their privacy policy before using these third-party websites.
9. Trademarks
This site contains the name, trade, and logo of Five Elements Hotels by Five Elements Hotels Hospitality. Five Elements Hotels' intellectual property is protected under national and international laws and is not permitted to be copied, reproduced or used in any other possible manner. The trademarks cannot be used independently or in combination with any other logo or trademark. The trademark can not be used for services, products or activities that are not connected to www.fiveelementshotels.com.
10. Copyrights
All the modules on Five Elements Hotels in which include pictures, videos, GIFs, are owned by Five Elements Hotels or licensed by Five Elements Hotels. Usage of any derivative work from such modules is strictly prohibited.
11. Website User
Five Elements Hotels reserves the right to stop the access of users who are charged with infringement of copyrights of Five Elements Hotels or others.
12. Cancellation Fees
If you cancel your booking within the cancellation policy period, a deduction of up to 3% for payment gateway charges will apply.
13. Refund Process
The refund amount will be credited to the original source of payment within seven days of cancellation.