1. Acceptance of Terms
These Terms & Conditions govern the use of the Five Elements Hotels website and services. The website is owned and operated by ANR Inns Private Limited. By accessing or using this website or making a reservation, you agree to these Terms.
2. Company Information
Legal Name: ANR Inns Private Limited
Brand: Five Elements Hotels
GSTIN: 07AAMCA5962E2ZI
Registered Office:
2nd Floor, Plot No. 31, Bunglow Road, Kamla Nagar, North Delhi, Delhi – 110007
Corporate Office:
Plot No. 17/1, Mehrauli-Gurgaon Rd, Block C, Old DLF Colony, Sector 14, Gurugram, Haryana – 122007
Email: gm.corp@fiveelementshotels.com
Phone: +91 95 9900 4377
3. Reservations
Reservations are subject to availability and confirmation. Rates, offers and room availability may change without prior notice until a booking is confirmed.
4. Payments
Guests agree to pay all applicable room charges, taxes, fees and incidental expenses. Payments are processed through approved payment channels.
5. Check-in and Check-out
Guests must present valid government-issued identification at check-in. Standard check-in and check-out timings are communicated during booking and may vary by property.
6. Cancellation & Refund
Cancellation and refund eligibility depends on the selected rate plan and booking conditions. Processing times may vary based on the payment method and banking procedures.
7. Guest Responsibilities
Guests must comply with hotel rules, avoid unlawful activities, respect other guests, and are responsible for any damage caused to hotel property.
8. No-show & Early Departure
Failure to arrive without cancellation may be treated as a no-show. Early departure charges may apply according to the booking terms.
9. Website Use
Users must not misuse the website, attempt unauthorized access, upload malicious code, or interfere with website functionality.
10. Intellectual Property
All content, trademarks, logos, designs, photographs and software on this website are owned by or licensed to ANR Inns Private Limited. Unauthorized use is prohibited.
11. Third-Party Services
The website may contain links to third-party websites or booking partners. ANR Inns Private Limited is not responsible for third-party content or services.
12. Limitation of Liability
To the maximum extent permitted by law, ANR Inns Private Limited shall not be liable for indirect, incidental, special or consequential damages arising from use of the website or hotel services.
13. Force Majeure
The company shall not be liable for delays or failure to perform due to events beyond its reasonable control, including natural disasters, government actions, strikes or technical failures.
14. Privacy
Use of personal information is governed by the Privacy Policy published on this website.
15. Modifications
The company reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on the website.
16. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in accordance with applicable law. If the company specifies a particular jurisdiction in its contracts, that jurisdiction will apply.
17. Contact Information
Customer Support
ANR Inns Private Limited
Registered Office:
2nd Floor, Plot No. 31, Bunglow Road, Kamla Nagar, North Delhi, Delhi – 110007
Corporate Office:
Plot No. 17/1, Mehrauli-Gurgaon Rd, Block C, Old DLF Colony, Sector 14, Gurugram, Haryana – 122007
Email: gm.corp@fiveelementshotels.com
Phone: +91 95 9900 4377
18. Business Identity Statement
Five Elements Hotels is the hospitality brand owned and operated by ANR Inns Private Limited. All reservations, legal notices, website operations and customer communications are conducted under or on behalf of the legal entity, as applicable.